Reports to:  

• General Manager 

• Deputy General Manager 

Direct Reports: 

• Restaurant Back of House Front of House including Restaurant Manager, Supervisor and Team Members 

• Food Service in Other Areas 

Internal Customers:  

• Head Chef 

• Executive Chef (HQ) 

Summary of the Role 

As the Food & Beverage Manager at Jaego’s House, your role is pivotal in overseeing the entirety of our food and beverage operations, excluding direct food preparation which falls under the Head Chef's purview. Your objective is to organise, direct, and coordinate resources and activities within the F&B department to deliver an exceptional dining and drinking experience across our main restaurant, waterside terrace, various cafes within the club, including events and birthday parties operations. This includes ensuring that all members and guests are met with a friendly, enthusiastic attitude, significantly contributing to Jaego’s House's status as a distinguished venue within the local community. 

You will be tasked with achieving financial targets and ensuring customer satisfaction within the F&B department, requiring regular reporting to the General Manager and internal stakeholders. 

Areas of Responsibility 

Operations Management: 

• Supervise and coordinate activities across all F&B services, including the main restaurant, waterside terrace, various cafes within the club, including events and birthday parties operations ensuring efficient and smooth operations from opening to close. 

• Maintain exemplary standards of cleanliness, presentation, and service quality. 

• Manage inventory, order supplies, and oversee stock rotation to minimise waste and enhance cost-effectiveness. 

• Collaborate with the Head Chef and culinary team to update menus and offerings, reflecting seasonal ingredients, trends, and guest preferences. 

Guest Experience: 

• Prioritise exceptional guest experiences, promoting a welcoming and attentive atmosphere across all F&B services. 

• Address guest feedback, complaints, and enquiries professionally and promptly, aiming to resolve issues swiftly and exceed expectations. 

Team Leadership: 

• Recruit, train, supervise, and motivate the F&B staff, ensuring they adhere to company policies, service standards, and safety protocols. 

• Cultivate a positive work environment that encourages teamwork, effective communication, and personal development. 

Financial Management: 

• Develop and manage budgets for the F&B department, forecasting revenue and expenses, and implement strategies to meet financial targets and maintain cost controls. 

• Analyse sales trends and financial reports to make informed decisions and take corrective actions as necessary. 

Compliance and Safety: 

• Ensure all F&B areas comply with health, safety, and sanitation regulations, upholding high standards of cleanliness and hygiene. 

• Stay informed about industry regulations and trends, incorporating best practices into daily operations. 

Event Coordination: 

• Working with the necessary depts depending on the event or kids party, manage the planning, coordination, and execution of special events, private functions, and catering services within the F&B areas, ensuring seamless execution and guest satisfaction.  

Qualifications and Experience:

• Demonstrable experience in food and beverage management, ideally within a similar hospitality environment. 

• Strong leadership abilities with experience in staff recruitment, training, and motivation. Hands on approach and ability to lead from the front. 

• Excellent communication and interpersonal skills for effective guest and team interactions. 

• Knowledge of financial management, budgeting, and cost control in the F&B sector. 

• Familiarity with health, safety, and sanitation standards applicable to the UK food service industry. 

• Capable of multitasking and managing multiple aspects of the F&B operations in a fast-paced environment. 

• Creative approach to enhancing dining experiences, menu offerings, and special events. 

In this role, you are not merely overseeing the daily F&B operations but are also a key player in sustaining and enhancing the welcoming and vibrant atmosphere that defines Jaego’s House as a premier destination for our members and guests. 

We are currently seeking an engaging, charismatic and supremely professional Kids Club Manager to join our Club team.

As a member of the Jesse's team, you will also enjoy a fantastic range of perks, benefits and rewards

ABOUT Jesse's House

Jesse’s House is a family member’s club where children can play and adults can work, workout, and unwind. Following the successful launch of Jaego’s House family club in Kensal, Jesse’s House offers the same daily escapism that parents and children have embraced at its big brother club. But like all younger siblings, it will have a personality that’s entirely its own….

The Club features a Soft Play, Jungle Gym, Creche & Kids’ Club, Gym, Fitness Studios, Cafes, a Restaurant, Kids’ Cinema, Living Room & Snug, workspace, Outdoor Playground, Swimming Pools and more. Members can enjoy a number of exclusive benefits including monthly events and get togethers.

Jesse’s House is here to lend a helping hand to our member’s parenting needs, building a high quality, community led space that makes a difference in family life through support, education, and enjoyment.

WORKING AT Jesse’s House

We’re devoted to making our people feel as valued as our members. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments.

Summary of the Role

As the Kids Club Manager at Jesse's House, you will lead the daily operations of the Kids Club, Fun Buddies, Kids Class both internal and external and party entertainers ensuring the delivery of high-quality classes, events, and activities for various age groups. Your role involves upholding the high standards of service, managing the budget, conducting regular staff training, and fostering a positive workplace culture. Additionally, you will work closely with the HQ Head of Content and Kids Content Producer to align the club's offerings with broader content strategies, enhancing the overall member experience.

Areas of Responsibility

· Operational Excellence: Oversee the day-to-day running of the Kids Content listed above, ensuring all activities meet Jesse's House's high standards.

· Programme Delivery: Execute a diverse weekly activities programme across the club as outlined by Head of Content.

· Budget Management: Manage the Kids content budget, ensuring effective use of resources and cost-efficient operations.

· Staff Development: Conduct regular training sessions to enhance staff skills and ensure adherence to Jesse's House's standards.

· Event Coordination: Organise and oversee Kids Club parties and entertainment, creating memorable experiences for members.

· Workplace Culture: Cultivate a positive and engaging work environment, motivating staff and promoting team cohesion.

· Rota Management: Schedule staff rotas to maintain required staff-to-children ratios, ensuring efficient and compliant operations.

· Safeguarding: Implement and oversee all safeguarding measures within the Kids Club, Kids classes and Kids parties, including DBS checks and adherence to safety protocols.

· Promotion and Growth: Collaborate with the General Manager and Marketing Manager to promote the Kids Club, Kids classes and Kids parties, aiming to grow and maintain membership.

· Relationship Building: Establish trust and confidence between members and the Kids Club team through regular interaction and feedback.

· Content Collaboration: Assist the HQ content team in the creative process of class planning and execution, aligning club activities with broader content strategies.

· Operational Safety: Conduct daily operational safety checks for opening and closing, ensuring all health and safety regulations are met.

· Incident Management: Take responsibility for incident and accident reporting, maintaining detailed records and implementing corrective measures as needed.

In this role, your leadership and commitment to excellence will ensure that Jesse's House remains a premier destination for families, offering a nurturing and vibrant community space. Your strategic approach and dedication to enhancing member and guest experiences will uphold the welcoming and high-standard atmosphere that defines Jesse's House.

Job Types: Full-time, Permanent

Salary: From £35,000.00 per year

Expected hours: 48 per week

Benefits:

• Cycle to work scheme

• Discounted or free food

• Employee discount

• On-site gym

Schedule:

• Monday to Friday

• Weekend availability

Supplemental pay types:

• Tips

Work Location: In person

We are currently seeking an engaging, charismatic and supremely professional Front of House Manager to join our Club team.

As a member of the Jesse's team, you will also enjoy a fantastic range of perks, benefits and rewards

ABOUT Jesse's House

Jesse’s House is a family member’s club where children can play and adults can work, workout, and unwind. Following the successful launch of Jaego’s House family club in Kensal, Jesse’s House offers the same daily escapism that parents and children have embraced at its big brother club. But like all younger siblings, it will have a personality that’s entirely its own….

The Club features a Soft Play, Jungle Gym, Creche & Kids’ Club, Gym, Fitness Studios, Cafes, a Restaurant, Kids’ Cinema, Living Room & Snug, workspace, Outdoor Playground, Swimming Pools and more. Members can enjoy a number of exclusive benefits including monthly events and get togethers.

Jesse’s House is here to lend a helping hand to our member’s parenting needs, building a high quality, community led space that makes a difference in family life through support, education, and enjoyment.

WORKING AT Jesse’s House

We’re devoted to making our people feel as valued as our members. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments.

Summary of the Role

As the Front of House Manager at Jesse's House, you are pivotal in upholding our commitment to exceptional service, fostering community, and ensuring seamless operations across all front-of-house activities. Your leadership will ensure every member and guest receives a warm welcome and enjoys outstanding service, contributing to the overall positive atmosphere of Jesse's House. You will manage the reception, administration, and membership experience teams to create an energetic, customer-focused environment that reflects our high standards.

Areas of Responsibility

Reception and Guest Relations:

• Uphold exceptional standards of customer service, ensuring a warm and efficient welcome for all members and guests.

• Lead the front-of-house area with a proactive and friendly approach, ensuring operational excellence.

• Drive the front-of-house team towards achieving high standards, significantly contributing to the club's success.

Team Leadership and Development:

• Assess and celebrate team performance, identifying areas for growth and improvement.

• Develop and implement strategies for continuous enhancement of the guest experience.

• Manage recruitment and training of front-of-house staff to exceed member and guest expectations.

Operational Support and Collaboration:

• Conduct various administrative tasks and resolve membership-related issues, ensuring smooth club operations.

• Collaborate closely with the Membership Experience Manager to improve the overall member experience.

Systems Management and Reporting:

• Master the club's bespoke CRM and booking systems to ensure operational efficiency.

• Generate reports to aid in strategic decision-making for front-of-house operations.

Key Skills and Qualifications

• Experience: A minimum of 1-2 years in a supervisory or management role within a customer-facing environment, preferably in hospitality or family club settings.

• Leadership: Proven ability to lead and inspire a team, with strong motivational skills to drive excellence in customer service.

• Customer Service: Exceptional customer service skills, with a natural ability to interact positively with members and guests, creating a welcoming environment.

• Communication: Excellent communication and interpersonal skills, capable of effective collaboration with team members and other departments.

• Problem-Solving: Strong problem-solving abilities, with a proactive approach to addressing challenges and implementing solutions.

• Organisational Skills: High level of organisational and multitasking skills, with the ability to manage various aspects of front-of-house operations smoothly.

• Adaptability: Ability to adapt to a fast-paced environment, managing changes and unexpected situations with composure.

• Technical Proficiency: Competence in using CRM and booking systems, with a keen aptitude for learning new technologies.

In this role, your leadership and commitment to excellence will ensure that Jesse's House remains a premier destination for families, offering a nurturing and vibrant community space. Your strategic approach and dedication to enhancing member and guest experiences will uphold the welcoming and high-standard atmosphere that defines Jesse's House.

Job Types: Full-time, Permanent

Salary: From £35,000.00 per year

Expected hours: 48 per week

Benefits:

• Cycle to work scheme

• Discounted or free food

• Employee discount

• On-site gym

Schedule:

• Monday to Friday

• Weekend availability

Supplemental pay types:

• Tips

Work Location: In person

This role is within our Head Office team and will work across our Club and Nursery brands.

What We Are Looking For

This is an exciting opportunity for an experienced creative and storyteller, with a proven ability to create captivating content to join the growing team at Little Houses Group.

The Marketing Executive will bring fresh, engaging, on-brand ideas that will generate brand growth online, particularly on our social media platforms, whilst working in a fast-paced environment. They will have exceptional copywriting skills, to narrate the brand story across our content channels, including the Instagram, Facebook, LinkedIn, our websites and on certain key design materials.

They will be analytical and informed, staying on top of current trends on social media for the young family audience segment, optimising content for better engagement, and have experience designing and capturing photo and video (for social media).

Key Responsibilities

• Planning, scheduling, and posting of content across digital channels with a focus on social media

• A great editor and social media photographer, who excels in creating organic content for Instagram, Facebook, and LinkedIn

• Creating captivating designs and engaging content suitable for social media, using platforms like Adobe Creative Suite or Canva

• Growing social media channels, fostering conversations, and building a community of engaged followers

• Developing the monthly social media strategy with the Senior Marketing Manager

• Assisting the Marketing team with the social media advertising campaign, helping

  with copywriting and asset creation

• A smart and creative copy writer, telling the Little Houses Group story in our brand voice for

  social media and website content

• Tracking performance of social media posts and channels, and reporting to the Marketing

  team on performance and optimisation

• Keeping on top of all social media trends & informing the marketing team of any new trends to

  use

• Where necessary, working with the in-house designer or freelancers, briefing them on

  photography, design & video content to produce

You must have:

•  Min. 3 years experience working as a Marketing Executive or Social Media Executive

• Knowledge of website CMS, such as Storyblok, Wordpress, or Squarespace

• Experience with photography, filming, video editing & graphic design for social media - using

  Canva, Adobe Illustrator, Adobe Photoshop, etc.

• Experience with copywriting for social media and websites

What We Are Looking For

Someone who enjoys working in a fast-paced, client-oriented environment with an energetic and approachable practice. Someone who takes a proactive approach to all tasks, quickly mastering new systems and being part of a hardworking dynamic team.

A person who can use their excellent communication/interpersonal skills to work collaboratively with the membership team - therefore playing an essential role in the team as a key point of contact.

Key Responsibilities

The primary role of the Customer Service Administrator is to respond to all member enquiries in a timely and efficient manner, ensuring that potential members are given details on membership availability and given all the information required to satisfy their questions. The Customer Service Administrator will also encourage potential new members to see the Club on an open day/ tours and at times host tours as well.

The Customer Service Administrator will be on hand to assist current members with any queries or questions they may have regarding their membership, assisting with upgrade, change of packages and support members using the members portal.

The Customer Service Administrator will check on new and renewing membership payments, keep accurate records and ensure that payments are paid in a timely and regular manner. Organising refunds for members where required. They will manage cancellations which will involve removing members from the CRM system and facial recognition, ensuring all teams have been made aware. Someone who can use their initiative to identify improvements in the membership journey and ensure they maintain and uphold high standards of service to retain existing members, by liaising with the on site team to make any necessary changes.

Day to day general support for the Membership team:

• Answering emails, calls and responsible for dealing with all membership enquiries, processing any membership enquiries/hot leads;

• Assisting with member-related issues;

• Resolving complaints and handing them to management when necessary;

• Collating Club feedback from the on-site team and inputting into CRM;

• Assisting members with booking classes

• Answering Whats App messages and escalating where necessary

• Processing transactions;

• Biweekly Reports to include cancellations/ feedback/ WhatsApp/ membership upgrades and downgrades.

• Keeping track of members who have left the nursery and remove their discount

• Ad-hoc projects and tasks

Managing systems and reporting:

• Superuser in our CRM;

  • Maintains up-to-date knowledge of related systems;

  • Assisting with data logging and report creation.

Occasional support for the Events team:

• Supporting with Member Events when necessary;

This role is full-time, 5 days a week across 7 days (Monday-Sunday), 9am-6pm. A discretionary bonus will be available.

You must be:

• Passionate about guest service and enjoy a sales aspect to a role.

• An enthusiastic and approachable individual, with a great attitude and willingness to learn.

• Enjoy interacting with people and children.

• Able to think on your feet and thrive in a fast-paced environment.

• Have excellent communication skills, be a team player, and love going the extra mile for our members and prospective members.

• Have previous experience - ideal but not necessary.

What We Are Looking For

We are looking for qualified Early Years Educators to deliver inspirational care and education for the children within our new Nursery.

Benevolence and altruism are the essential qualities of a childcare worker. You must have an excellent sense of listening skills, your main role being to secure and comfort.

Key Responsibilities

Early Years Practitioners, as part of a defined team, are responsible for a cohort of children within Kensal House Nursery.

• Support the mission and objectives of Kensal House Nursery by your contribution to a high quality and effective team within the setting.

• Participate and deliver activities within the team and nursery room effectively and maintain Kensal House Nursery’s high standards in relation to all children and families.

• To be a key person to a group of children, maintaining children’s records on their achievement, assessment and ensure that children of the group are making good progress and that their needs are met.

• To be an effective and supportive team member and provide effective communication with other members and report timely to the manager of any issues/signs of progress/important updates.

• To contribute to a termly and monthly plan with the team and produce teaching plans for their own key children.

• To commit to keeping children safe as well as being a good role model to children.

• As part of an Early Years team, provide a positive, constructive and creative environment for under 5’s and further the seven areas of learning as specified in EYFS and Curriculum Plans.

You Will

• Be an Early Years Educator with a passion for giving children the very best start in life

• Have a relevant early year’s qualification at Level 2 or above

• Montessori Educator – Level 2- Level 3 or Level 3

• Demonstrate a desire to continually grow as a practitioner and a dream to progress in the Early Years sector

• Display your knowledge and experience in looking after children

• Love to bring a positive mindset to work and energise colleagues and children with your practice and outlook

• Embrace the partnership between practitioners and parents that gives children the best possible start in life

Professional and Inter-Personal Skills

• Have a combination of sense of fun, energy, empathy and patience

• Be creative and imaginative

• Have a caring approach and disposition

• You are a good communicator and have an aptitude to interact with the children, your colleagues, and, families

• You are able to work on your own initiative and as an effective member of your team

• You have the capacity to demonstrate a professional and calm attitude, even in noisy or challenging situations

• Have an understanding of the individual and diverse needs of children

• Have a good understanding of child development

• Have a responsible and positive outlook

• You are willing to undergo the required training and any ongoing personal and professional development

Role Requirements

We are committed to the safeguarding of children and expect all staff to share this commitment, therefore we employ a strict screening process. Employment is thus subject to two satisfactory references and a Disclosure and Barring Service (DBS) check.

• A relevant childcare qualification at least at Level 2

• 40 Hours per week – Monday – Friday (with the occasional Saturday for training/open days)

• Delivering activities that excite children and promote their learning and development

• Supporting your room team with planning, observation, and assessment

• Following the Early Years curriculum, safeguarding procedures, and nursery policies and procedures

• Working as a strong team player in a positive and self-motivated team

• Building strong relationships with the parents of your key children

We’re Offering

• Above-average pay

• £500 joining bonus after 6 months/probation passed

• £500 refer a friend (must have worked for 6 months and passed probation)

• Clothes allowance - £100 per year

• 1 extra day of annual leave for every year you've worked up to a maximum of 5

• 25 days’ annual leave, plus bank holidays, plus Christmas x 5 days - days which are not taken will be paid in lieu plus £250 for a minimum of 5 days not taken

• 1 extra day of annual leave for every year you've worked up to a maximum of 5

• Day off for your birthday

• Performance-related bonus of up to 5% of your salary

• Incentives for an 'Outstanding Ofsted'

• £100 development fund – to spend on something that will benefit you as a skill - https://www.noodlenow.co.uk

• Enhanced maternity pay of an additional 6 weeks on top of SMP and two weeks paternity pay at full pay (must have worked in the business for 2 years and must return to work for at least 6 months before receiving additional pay)

• Childcare discount of 10% going up to 25% after 2 years’ service on days when you’re working

• Bike to work scheme

• £200 monthly travel card

• 10 days of sick pay

• Discounted Jaego’s House membership - 20% off

• 5 years’ service £5,000 bonus

• 10 years’ service £10,000 bonus

Job Types: Full-time, Permanent

Salary: £27,000.00-£29,000.00 per year

Experience:

• Nursery: 1 year (preferred)

• Nursery experience: 1 year (preferred)

• Childcare: 1 year (preferred)

• Management: 1 year (preferred)