The Club FAQs
What are your opening hours?
Full Club Hours (inc. Kids' Club and Third Floor):
Monday – Sunday 8am - 6pm
Restaurant:
Grab and Go open from 8am
Monday – Friday 9am - 6pm
Friday – Sunday 8am - 6pm
Gym, Spin & Fitness Studio:
Monday – Thursday 7am - 8pm
Friday – Sunday 7am - 7pm
Soft Play & Jungle Gym
Monday – Friday 9.30am - 6pm
Saturday – Sunday 8am - 6pm
The Study
Monday – Friday 7.30am - 6pm
Saturday – Sunday 8am - 6pm
Jaego's House Closure Dates:
Notting Hill Carnival - on the Saturday, Sunday and Monday
Christmas Eve to New Year's Day (24 Dec - 1 Jan), with limited service resuming on 2 Jan
Will I have to book for the Gym/Kids' Club/Jungle Gym and Soft Play or can I just turn up?
We strongly advise you to book in advance.
Members can do this through Member Portal or in-person at reception. We understand plans change, so there will be the option to book some of the activities on the day if there is any availability.
Can I take my buggy inside?
All of Jaego’s House is buggy-free apart from the ground floor Café & Restaurant, where you can bring them in.
To give Members as much space as possible in the other areas, we ask that buggies and push-chairs are left in our secure buggy park - our front desk team are on hand help you park and store them. When possible, please hold your buggy down to allow space for others.
We will also provide you with a clean ‘indoor’ bassinet if your baby needs to sleep, subject to availability.
Can I park at the venue?
Yes, we offer a limited number of pre-booked parking spaces to our Members, and have one blue badge spaces. Parking spaces are available to book via the Member Portal, from 14 days in advance. Bookings cannot be made on the day of.
The car park is fully booked, where can I park instead?
There are a number of off-street parking spaces located close to Jaego’s House. We recommend these links for parking availability:
Please be respectful of our neighbouring roads and only park in designated areas.
What is your mobile phone policy?
We are happy for you to use your phones at Jaego’s House. We ask that you avoid using them in the Living Room and Snug.
Please do not take photos or video of children who are not your own, unless with their parent or guardian’s clear permission.
What is your laptop policy?
We encourage all Members to use the Club as a leisure space and not a working space, therefore, we ask laptop use is kept to a minimum.
Should you wish to use the Club as a working space, please go to our adults only Study via Kensal House Nursery.
Do you vet your staff?
Yes, all of our staff are fully vetted with everyone passing a standard DBS check.
Can I become a Member if I do not have any children/children under the age of 9?
No, as we are a Family Club we will require you to have a child under the age of 9, or be caring for a child/children to become a Member (ie legal guardian, grandparent, childminder, manny or nanny).
What is your Lost & Found policy?
Property should be returned to the owner if staff are satisfied they are the rightful owner.
A full name of the person picking up the lost property must be noted.
Collected Lost Property should not be removed from the Teams Lost Property document when the item has been claimed.
Retention Periods for Lost Property
Perishable items (food, liquids) are to be kept until the venue’s closing time on the day in which they were found (or less as deemed appropriate per individual case). After this time any unclaimed items should be disposed of safely. In incidences where a lunchbox or cooler bag (or similar) has been left at a venue with perishable items inside, the perishables should be disposed of and the boxes and bag logged into the Teams Lost Property document.
Non-perishable items (such as clothing or toys) are to be kept for 2 weeks in order to allow rightful owners time to claim their property.
Valuable items (cameras, mobile phones, wallets, bags) are to be kept for three calendar months in order to allow their rightful owners to claim their property.
Unclaimed Lost Property
At the start of each month, a senior member of staff should review the items that have been held previously.
Non valuable items which remain unclaimed are to be disposed of either by donation to a charity or recycled. An itemised receipt should be obtained from the charity shop which should then be filed with all other lost property documents. The resulting cash should be donated. The Teams Lost Property document relating to the items wasted/donated should be updated to show this change.
Valuable items should be also donated to a charity. Updates relating to these items should be reflected in the Lost Property document.
Any unclaimed cash should be donated to charity. A receipt for the amount of cash donated should be obtained and the Teams Lost Property document updated to show this change.
Security at Jaego's House
We may use a variety of security and surveillance techniques for the protection and management of the business and its employees, including monitoring communication, CCTV cameras and search.
Food & Drinks
What is the food like at Jaego’s House?
We offer a varied menu suitable for you and your little ones. We work with suppliers that share the same ethos and philosophy as us. All products and ingredients are sustainable and ethical. All our menus are created with the freshest and best seasonal products. As a result, our menus are healthy, morish and nutritionally designed.
Find out more about our Cafe & Restaurant menus here.
What is your allergy policy?
We have worked hard to ensure there is something for everyone on our menu, please speak to us if you or your child(ren) have any allergies and we will do our best to organise something to meet your needs.
We strive to be a nut free environment but it is possible that products sourced externally may be prepared in environments that contain traces of nuts. For further allergy information, please contact us.
Do you have high chairs?
Yes, we have highchairs available for you to use in the Restaurant.
Can I bring in my own bottles of wine/champagne?
We offer a corkage fee for wine in the Restaurant and Café of £25 per bottle and £50 per magnum. For bottles of Champagne we charge £50 per bottle and £100 for a magnum.
Please note, for parties we cannot offer corkage and all drinks/bottles must be purchased from Jaego’s House.
Can I leave my guests behind at the Club?
Guests are the Member’s responsibility while at Jaego’s House and we ask that when you, the Member, vacate the Club that your Guest(s) also leave(s) with you. Guests cannot stay on at the Club without the Member and will be asked to leave.
Private Parties
Can I hire the space exclusively?
Currently we are only able to offer the space for exclusive hire in the evenings when the Club is closed. Please contact us directly via parties@jaegoshouse.co.uk to find out more.
Can I have a children’s party at Jaego’s House?
Yes, we have packages for Members only. These are available to book from Spring 2023.
Do you offer any holiday camps or courses?
We offer members a programme of events and camps during school holidays. Please check the Member Portal to see what's on and book.
Jungle Gym & Soft Play
How long are Jungle Gym and Soft Play sessions?
60 minutes from the beginning of your slot time.
How often is the Jungle Gym and Soft Play equipment cleaned?
We do a daily clean of all equipment and a deep clean once a week. Changing areas are cleaned several times a day, and our Housekeeping staff are always on hand for any messier moments throughout the day.
Studio Classes and Kids' Club
What classes do you offer for children/adults?
We offer a wide and ever-changing timetable of activities such as Pilates, Yoga, Barre and HITT for the adults, and music, messy play, cooking, baby sensory, and many more for the little ones.
Do children need to be accompanied by an adult for the classes?
Some yes and some no. We advise on the specifics when you book the class.
What is the cancellation policy for classes, Kids' Club sessions, parking etc?
We ask that you give us 24 hours-notice. If for any reason you cancel after that or don’t show up we will not be able to refund you.
How long can I use the Kids' Club for?
The Kids' Club is available to be booked up to three hours per child per day, subject to availability.
Please book in advance on our Member Portal or via reception to avoid disappointment.
What is your illness policy?
We do appreciate that people become ill. However, we require 24 hours-notice for any cancellations. Any cancellations within 24 hours for any classes/sessions are non-refundable.
We ask that parents/guardians follow the NHS’ recommendations on what to do when a child is unwell. Please click here to see recommendations on when a child should be kept at home when unwell.
Children who become unwell whilst at the venue must leave the Club immediately.
For Babies
Do you sell emergency baby supplies on-site?
Yes, we have supplies for your little ones such as formula, snacks and food pouches which can be purchased in the restaurant.
Do you have any areas suitable for breastfeeding?
Yes of course! You can breast or bottle feed anywhere at Jaego’s House (apart from the child free areas – Gym and The Study), our staff can bring you a drink and make sure you are as comfortable as possible!
Can I heat up a bottle, sterilise a bottle or ask for boiling water anywhere?
Yes, we have our Milk Bar on the ground floor where you can do all this. You will find a Perfect Prep Machine, steriliser, bottle warmers, fridge and a microwave. The Milk Bar is a self-service station.
Children
What is there to do for 0-2 year-olds?
Kids’ Cinema*, 0-2 year-olds Soft Play, age appropriate kids' Studio classes, Kids Club (from 3 months+)*, Play Areas in the ground floor Restaurant & Café.
What is there to do for 3-5 year olds?
Kids’ Cinema*, Jungle Gym & Soft Play, age appropriate kids' Studio classes, Kids’ Club*, Craft and Play Areas in the ground floor Restaurant & Café.
What is there to do for children aged 6-9?
Kids’ Cinema*, Jungle Gym, age appropriate kids' Studio classes, Kids’ Club*, holiday camps, Craft and Play Areas in the ground floor Restaurant & Café.
(*Members only)
The Study
Do I have access to The Study as part of my membership?
Yes! Our Study is a member's and adults only space, located on the top floor of Kensal House Nursery.
Members do not need to book in advance to use The Study
What can I do in The Study?
The Study has a fully functioning coffee bar, lounge areas complete with comfy sofas and tables, a Quiet Area with desk space, and phone booths for private calls.
What food and drink can I get in The Study?
We have an all-day menu in The Study, serving freshly made dishes, as well as a drinks menu with hot drinks and cocktails (on the weekend!).
Membership
What is included in the Memberships?
Visit our Membership page for a full list of offerings, prices and the plentiful benefits of coming on board.
How many people can you add to the Membership?
You can have up to one additional named adults (nannies/childminders/grandparents etc who can have access in your place) on all Memberships. This is an additional monthly cost of £35 / month.
Please note, that named adults do not have access to Member only areas such as: the Gym, Fitness classes, 3rd Floor and Kids' Club.
How many children can you add to a Membership?
All children in one household, they just have to be from the same immediate family and/or household.
Can I bring guests into Jaego's House?
Members get four weekday guest passes a month to be used for the Jungle Gym & Soft Play. Members must check their guest into the front desk before going into the Club.
Members cannot use their Jungle Gym & Soft Play guests passes on the weekend. Those who come to the Club on the weekend will be turned away.
My child goes to Kensal House Nursery, do I get a discount at Jaego’s House?
Yes, while your child is enrolled at Kensal House Nursery, you will be entitled to 20% off any of our Membership offerings.
If I have two children at the Nursery, do I get 40% off?
No, there is a maximum discount of 20% off Memberships at one time.
I want to cancel my Membership – what’s the notice period?
After your trial period, Members have an initial six-month subscription commitment, followed by a rolling contract with a two month notice period.
Members must cancel their membership before 9am on the last day of their trial expiry date.
Is this a rolling Membership or do I have to sign up/do a renewal?
Once your Member Portal account is activated, your Joining Fee paid, and after the initial six month commitment, Memberships will be on a rolling contract; with a two month notice period.
Can I pause or freeze my Membership?
No, we do not offer this option.
What is your Covid policy?
Please click here to view our Covid Policy.
Extra Costs
How much will the Studio classes for children cost?
From £8 for children who are Members.
How much will the Studio classes for adults cost?
From £12 for adults who are Members.
How much will it cost to use the Jungle Gym and Soft Play if I’m not a Member?
At the moment the Jungle Gym & Soft Play is only open to members.
Members can only bring non-member guests into the Jungle Gym & Soft Play from Monday-Friday, using their 4 monthly guest passes.
How much will the Members-only Kids' Club cost once I have used my free hours?
The Kids Club will cost £10 per hour per child.