Interested in a Membership?

Become a member ~ We do have memberships up for grabs. Please sign up for membership below and someone from our membership team will be in touch shortly. We offer everyone a no strings attached, 14 day trial period.

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Questions?

We've got the answers

Take a look at our FAQ's below. If you still can't find what you're looking for, get in touch with our team for more help.

The Club FAQ's

What are your opening hours?

Full Club Hours (inc. Kids' Club and Third Floor):

  • Monday – Sunday 8am - 6pm

Restaurant:

  • Grab and Go open from 8am
  • Monday – Friday 9am - 6pm
  • Friday – Sunday 8am - 6pm

Gym, Spin & Fitness Studio:

  • Monday – Thursday 7am - 8pm
  • Friday – Sunday 7am - 7pm

Soft Play & Jungle Gym

  • Monday – Friday 9.30am - 6pm
  • Saturday – Sunday 8am - 6pm

The Study

  • Monday – Friday 7.30am - 6pm
  • Saturday – Sunday 8am - 6pm

Jaego's House Closure Dates:

  • Notting Hill Carnival - on the Saturday, Sunday and Monday
  • Christmas Eve to New Year's Day (24 Dec - 1 Jan), with limited service resuming on 2 Jan

Will I have to book for the Gym/Kids' Club/Jungle Gym and Soft Play or can I just turn up?

We strongly advise you to book in advance.

Members can do this through Member Portal or in-person at reception. We understand plans change, so there will be the option to book some of the activities on the day if there is any availability.

Can I take my buggy inside?

All of Jaego’s House is buggy-free apart from the ground floor Café & Restaurant, where you can bring them in.

To give Members as much space as possible in the other areas, we ask that buggies and push-chairs are left in our secure buggy park - our front desk team are on hand help you park and store them. When possible, please hold your buggy down to allow space for others.

We will also provide you with a clean ‘indoor’ bassinet if your baby needs to sleep, subject to availability.

Can I park at the venue?

Yes, we offer a limited number of pre-booked parking spaces to our Members, and have one blue badge spaces. Parking spaces are available to book via the Member Portal, from 14 days in advance. Bookings cannot be made on the day of.

The car park is fully booked, where can I park instead?

There are a number of off-street parking spaces located close to Jaego’s House. We recommend these links for parking availability:

Please be respectful of our neighbouring roads and only park in designated areas.

What is your mobile phone policy?

We are happy for you to use your phones at Jaego’s House. We ask that you avoid using them in the Living Room and Snug.

Please do not take photos or video of children who are not your own, unless with their parent or guardian’s clear permission.

What is your laptop policy?

We encourage all Members to use the Club as a leisure space and not a working space, therefore, we ask laptop use is kept to a minimum.

Should you wish to use the Club as a working space, please go to our adults only Study via Kensal House Nursery.

Do you vet your staff?

Yes, all of our staff are fully vetted with everyone passing a standard DBS check.

Can I become a Member if I do not have any children/children under the age of 9?

No, as we are a Family Club we will require you to have a child under the age of 9, or be caring for a child/children to become a Member (ie legal guardian, grandparent, childminder, manny or nanny).

What is your Lost & Found policy?

Property should be returned to the owner if staff are satisfied they are the rightful owner.

A full name of the person picking up the lost property must be noted.

Collected Lost Property should not be removed from the Teams Lost Property document when the item has been claimed.  

Retention Periods for Lost Property

Perishable items (food, liquids) are to be kept until the venue’s closing time on the day in which they were found (or less as deemed appropriate per individual case). After this time any unclaimed items should be disposed of safely. In incidences where a lunchbox or cooler bag (or similar) has been left at a venue with perishable items inside, the perishables should be disposed of and the boxes and bag logged into the Teams Lost Property document.  

Non-perishable items (such as clothing or toys) are to be kept for 2 weeks in order to allow rightful owners time to claim their property.  

Valuable items (cameras, mobile phones, wallets, bags) are to be kept for three calendar months in order to allow their rightful owners to claim their property.  

Unclaimed Lost Property 

At the start of each month, a senior member of staff should review the items that have been held previously.

Non valuable items which remain unclaimed are to be disposed of either by donation to a charity or recycled. An itemised receipt should be obtained from the charity shop which should then be filed with all other lost property documents. The resulting cash should be donated. The Teams Lost Property document relating to the items wasted/donated should be updated to show this change.

Valuable items should be also donated to a charity. Updates relating to these items should be reflected in the Lost Property document.

Any unclaimed cash should be donated to charity. A receipt for the amount of cash donated should be obtained and the Teams Lost Property document updated to show this change.

Security at Jaego's House

We may use a variety of security and surveillance techniques for the protection and management of the business and its employees, including monitoring communication, CCTV cameras and search.

Food & Drink

What is the food like at Jaego’s House?

We offer a varied menu suitable for you and your little ones. We work with suppliers that share the same ethos and philosophy as us. All products and ingredients are sustainable and ethical. All our menus are created with the freshest and best seasonal products. As a result, our menus are healthy, morish and nutritionally designed.

Find out more about our Cafe & Restaurant menus here.

What is your allergy policy?

We have worked hard to ensure there is something for everyone on our menu, please speak to us if you or your child(ren) have any allergies and we will do our best to organise something to meet your needs.

We strive to be a nut free environment but it is possible that products sourced externally may be prepared in environments that contain traces of nuts. For further allergy information, please contact us.

Do you have high chairs?

Yes, we have highchairs available for you to use in the Restaurant.

Private Parties

Can I hire the space exclusively?

Currently we are only able to offer the space for exclusive hire in the evenings when the Club is closed. Please contact us directly via parties@jaegoshouse.co.uk to find out more.

Can I have a children’s party at Jaego’s House?

Yes, we have packages for Members only. These are available to book from Spring 2023.

Do you offer any holiday camps or courses?

We offer members a programme of events and camps during school holidays. Please check the Member Portal to see what's on and book.

Jungle Gym & Soft Play

How long are Jungle Gym and Soft Play sessions?

60 minutes from the beginning of your slot time.

How often is the Jungle Gym and Soft Play equipment cleaned?

We do a daily clean of all equipment and a deep clean once a week. Changing areas are cleaned several times a day, and our Housekeeping staff are always on hand for any messier moments throughout the day.

Studio Classes and Kids' Club

What classes do you offer for children/adults?

We offer a wide and ever-changing timetable of activities such as Pilates, Yoga, Barre and HITT for the adults, and music, messy play, cooking, baby sensory, and many more for the little ones.

Do children need to be accompanied by an adult for the classes?

Some yes and some no. We advise on the specifics when you book the class.

For babies

Do you sell emergency baby supplies on-site?

Yes, we have supplies for your little ones such as formula, snacks and food pouches which can be purchased in the restaurant.

Do you have any areas suitable for breastfeeding?

Yes of course! You can breast or bottle feed anywhere at Jaego’s House (apart from the child free areas – Gym and The Study), our staff can bring you a drink and make sure you are as comfortable as possible!

Can I heat up a bottle, sterilise a bottle or ask for boiling water anywhere?

Yes, we have our Milk Bar on the ground floor where you can do all this. You will find a Perfect Prep Machine, steriliser, bottle warmers, fridge and a microwave. The Milk Bar is a self-service station.

Children

What is there to do for 0-2 year-olds?

Kids’ Cinema*, 0-2 year-olds Soft Play, age appropriate kids' Studio classes, Kids Club (from 3 months+)*, Play Areas in the ground floor Restaurant & Café.

What is there to do for 3-5 year olds?

Kids’ Cinema*, Jungle Gym & Soft Play, age appropriate kids' Studio classes, Kids’ Club*, Craft and Play Areas in the ground floor Restaurant & Café.

What is there to do for children aged 6-9?

Kids’ Cinema*, Jungle Gym, age appropriate kids' Studio classes, Kids’ Club*, holiday camps, Craft and Play Areas in the ground floor Restaurant & Café.

(*Members only)

The Study

Do I have access to The Study as part of my membership?

Yes! Our Study is a member's and adults only space, located on the top floor of Kensal House Nursery.

Members do not need to book in advance to use The Study.

What can I do in The Study?

The Study has a fully functioning coffee bar, lounge areas complete with comfy sofas and tables, a Quiet Area with desk space, and phone booths for private calls.

What food and drink can I get in The Study?

We have an all-day menu in The Study, serving freshly made dishes, as well as a drinks menu with hot drinks and cocktails (on the weekend!).

Membership

What is included in the Memberships?

Visit our Membership page for a full list of offerings, prices and the plentiful benefits of coming on board.

How many people can you add to the Membership?

You can have up to one additional named adults (nannies/childminders/grandparents etc who can have access in your place) on all Memberships. This is an additional monthly cost of £35 / month.

Please note, that named adults do not have access to Member only areas such as: the Gym, Fitness classes, 3rd Floor and Kids' Club.

How many children can you add to a Membership?

All children in one household, they just have to be from the same immediate family and/or household.

Can I bring guests into Jaego's House?

Members get four weekday guest passes a month to be used for the Jungle Gym & Soft Play. Members must check their guest into the front desk before going into the Club.

Members cannot use their Jungle Gym & Soft Play guests passes on the weekend. Those who come to the Club on the weekend will be turned away.

My child goes to Kensal House Nursery, do I get a discount at Jaego’s House?

Yes, while your child is enrolled at Kensal House Nursery, you will be entitled to 20% off any of our Membership offerings.

If I have two children at the Nursery, do I get 40% off?

No, there is a maximum discount of 20% off Memberships at one time.

I want to cancel my Membership – what’s the notice period?

After your trial period, Members have an initial six-month subscription commitment, followed by a rolling contract with a two month notice period.

Members must cancel their membership before 9am on the last day of their trial expiry date.

Is this a rolling Membership or do I have to sign up/do a renewal?

Once your Member Portal account is activated, your Joining Fee paid, and after the initial six month commitment, Memberships will be on a rolling contract; with a two month notice period.

Extra Costs

How much will the Studio classes for children cost?

From £8 for children who are Members.

How much will the Studio classes for adults cost?

From £12 for adults who are Members.

How much will it cost to use the Jungle Gym and Soft Play if I’m not a Member?

At the moment the Jungle Gym & Soft Play is only open to members.

Members can only bring non-member guests into the Jungle Gym & Soft Play from Monday-Friday, using their 4 monthly guest passes.

How much will the Members-only Kids' Club cost once I have used my free hours?

The Kids Club will cost £10 per hour per child.

Join us Weekdays or Everyday

Our membership works like five memberships rolled into one monthly cost! From the packages on offer, you can choose from either an ALL-INCLUSIVE offering, where you get unlimited Crèche & Kids Club hours, and any Studio Kids' or Fitness Adult Classes included. Alternatively, you can choose from GENERAL ACCESS, which offers different benefits and pay as you go options for a lower monthly cost. Be sure to check the membership benefits attributed to each package to see what’s included.

General Access
Full Week Membership
£135 Per Adult Per Month
£45 Per Child Per Month
Weekday Membership
£110 Per Adult Per Month
£35 Per Child Per Month

1 extra named person for an additional £35 per month*

Plus £250 joining fee and your first 14 days to cancel your membership before enrolling in an initial membership term of 6 months.

Scroll down for all membership benefits included in this package.

Our General Access Membership Packages

The number of adults on your General Access package, will determine how many Creche & Kids Club hours, Studio Kids Classes or Fitness Classes are included in your monthly price. Please note, if you have 2 adults on your General Access membership, then your Creche & Kids Club and Studio Class benefits are doubled. Click below to see a full list of what this package entitles you to.

All Inclusive
Full Week Membership
£170 Per Adult Per Month
£60 Per Child Per Month
Weekday Membership
£160 Per Adult Per Month
£50 Per Child Per Month

1 extra named person for an additional £35 per month*

Plus £250 joining fee and your first 14 days to cancel your membership before enrolling in an initial membership term of 6 months.

Scroll down for all membership benefits included in this package.

Our All-Inclusive Membership Packages

Our All-Inclusive membership packages and pricing sets no limits on the number of Crèche & Kids Club hours or Studio classes you use ~ nearly everything is included (click on ‘Membership Benefits’ to see the full list). You can use as much as you like, whether that's 40 hrs a month in the Crèche every afternoon for 3 hours at a time, or daily Spin, Pilates or Yoga! There are no limitations...

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